Keeping Pace with Security Threats and Patches
LANDesk® Patch Manager—alone or as a built-in component of LANDesk® Security Suite—helps you identify vulnerabilities against industry-standard information sources; research, review and download available patches; and increase system uptime and user satisfaction by remediating known vulnerabilities through efficient, automated targeting and patch distribution. The integration of LANDesk Process Manager with the Patch Manager tool provides a parallel patch process to automate the deployment of patches. You can define, test, roll out and clearly document processes, enabling highly efficient deployment of patches and facilitating ITIL change-management best practices. There is even an automated process for copying patches to an entire subnet through one client.
Speedy, Efficient Software Distribution
While systems management solutions make software distribution easier, you can still squander time every day addressing software request after software request. Adding LANDesk Process Manager to LANDesk® Management Suite or other systems management application enables you to deploy software using policy enforcement. You can deploy specific applications you have access to without going through an administrator. With LANDesk Process manager you can create a workflow just once for distributing software so you can consistently and automatically receive requests, check license availability, obtain necessary approvals, distribute the software, verify installation, and close the ticket. Software is distributed to your specifications and per your chosen process in just minutes—with just a few manual touch points (such as emails) and no trips to your console, freeing you to focus on more strategic projects.
Simplified Software License Monitoring and Reclamation
With the inventory and software license monitoring capabilities found in LANDesk Management Suite, you can track software loaded on machines and determine how many copies are being used. By monitoring software usage you can reclaim and reallocate unused licenses, maintain compliance with license agreements and reduce costs by purchasing only the licenses you need. What’s more, LANDesk Process Manager integrates with LANDesk Management Suite to automate the reclamation or “claw back” process. With both of these solutions, you can track the last time applications were used. If it’s been more than 90 days, the application can be uninstalled and the license reclaimed automatically. You can also notify appropriate personnel by email that a particular application hasn’t been used in the last 90 days and ask whether the license should be reclaimed as an additional layer of oversight. For more information on this solution view our Software License Clawback Solution Breif.
Key Features
Ease-of-Installation and Use and Flexibility
- Automates the change approval and documentation process with a flexible easy-to-manage tool and access to all relevant current and historic information associated with change requests.
- Easily integrates with with third-party solutions using process integration modules.
- Allows users to approve or deny a task using some of the most popular mobile phones devices.
- Automates repetitive tasks and alerts users when tasks are successfully completed.
- Gives you anytime online access to multiple ready-to-use templates for HR processes, change management, systems and security management and more; includes access to templates as soon as they’re released—no waiting for an upgrade.
- Includes a graphical history of where an active process is at and the steps completed so far.
- Lets you quickly see when a process is scheduled to execute and drill down on processes in the built-in calendar.
Scalability and Cost Efficiency
- Scales with your needs—implement in a specific area or business unit and easily extend to more areas as desired.
- Reduces time and expense by electronically documenting what is communicated.
- Integrates processes with databases, electronic forms, business rules and other processes and systems.
Process Designer
- Enables business process owners and analysts to design, model, document and optimize business processes without involving IT.
- Makes building processes a simple drag-and-drop activity; enables editing on demand.
- Lets workflows or portions of workflows be reused in any number of different processes.
- Gives you role-based administration control over who can has permission to manage, modify or simply read a workflow.
Service Oriented Architecure Web Interface
- Uses a Service-Oriented Architecture interface to execute Web services, decrease integration expenses and increase agility and ROI.
- Lets end users with different skill levels and at various locations participate in business processes using nothing more than Internet access.
Auditing and Reporting
- Captures every step of any process, including approvals, requests, comments, and so on, for proof of control and support for any audit.
- Captures a variety of metrics from live processes using customized reports that enable process owners to manage resources and optimize business processes.
- Provides access to many predefined reports for throughput, volume, completion, audit history, documentation analysis and more.
Integration
- Includes active directory (AD) actions to allow you to automate creating and deleting AD accounts, shares, groups and application access as well as resetting passwords—saving time and reinforcing network security.
- Integrates with LANDesk® Server Manager to pull provisioning and other server templates directly into workflows.
- Interfaces with LANDesk® Service Desk, Remedy and FrontRange HEAT Help Desk as well as line-of-business applications.
- Includes process integration modules (PIM) for structured integration with third-party solutions:
- Listener —receives external input data (such as an e-mail subject) to trigger a workflow.
- Activities —specific actions (drag-and-drop icons) that make up a workflow or sequence of tasks.
- Libraries —ready-to-use and sample workflows.
- Templates —e-mail or audit dialogs that support process collaboration.
- Can be integrated with a Configuration Management Database (CMDB) and leading ERP and CRM enterprise applications, including SAP, PeopleSoft, Siebel, Oracle and Lawson.
- Integrates with Thin Forms, ASP .NET forms, Adobe PDF forms and Microsoft InfoPath forms.
- Integrates with WMI calls, e-mail systems, handheld devices and mobile phones.
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