It’s difficult to ensure that employees correctly follow and adhere to complex processes—especially when those processes span multiple departments. Failure to follow processes often leads to missed deadlines, ignored actions, dissatisfied customers and employees, and breached regulations. In addition, there is potential for confusion over who is responsible for the different parts of the process. That’s why LANDesk offers specific process pack solutions that keep you in control of your critical processes from beginning to end.

LANDesk Process Packs:

• LANDesk^® Human Resource Process Pack
• LANDesk^® Release Management Process Pack

LANDesk^® Human Resource Process Pack

LANDesk^® Human Resource Process Pack extends the best practice, process-driven approach of the LANDesk^® Service Desk Suite beyond the IT department and into the HR department. It automates key HR processes like new hire and exit processes while providing HR professionals with a next-generation, graphical software solution that helps accelerate HR activities.

HR Benefits

• Easy to set up and use
• Improves efficiency of HR administration
• Leverages investment and knowledge in LANDesk solutions
• Leverages data in existing HR information systems
• Leverages investment in existing HR solutions
• Reduces the time required to manage general HR processes
• Is fully flexible—software control over processes enables their re-design in line with the changing needs of the organization
• Improves perception of the HR department
• Improves employee morale through more efficient and effective service delivery
• Generates a detailed audit trail of HR activity

LANDesk^® Release Management Process Pack

LANDesk^® Release Management Process Pack makes it easy to manage the introduction of new software and hardware releases into your IT infrastructure. It helps you manage the release process from start to finish and control the risk associated with any change process.

Enterprise Benefits

• Supports the service lifecycle principles of ITIL^®
• Promotes efficient building, bundling and scheduling of releases
• Enables tighter control by ensuring organizational procedures are followed through standardized processes
• Integrates with change management and configuration management to reduce risk and promote IT continuity and availability
• Helps minimize the business impact of software releases and upgrades
• Handles large scale or phased deployments through a tailored Release process and linked Release processes
• Builds on investment in existing LANDesk^® solutions