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LANDesk® Process Solutions

It’s difficult to ensure that employees correctly follow and adhere to complex processes, especially when those processes span multiple departments. Failure to follow processes often leads to missed deadlines, ignored actions, dissatisfied customers and employees, and breached regulations. In addition, there is potential for confusion over who is responsible for the different parts of the process.

LANDesk has specific process pack solutions that keep you in control of your critical processes from beginning to end.

LANDesk Process Packs include:

LANDesk® Human Resource Process Pack

LANDesk® Human Resource Process Pack extends the best practice, process-driven approach of the LANDesk® Service Desk Suite beyond the IT department into the HR department. This module automates key HR processes, for example new hire and exit processes, and provides HR professionals with a next-generation, graphical software solution that helps accelerate HR activities.

Enterprise Benefits

  • Easy to set up and use
  • Improves efficiency of HR administration
  • Leverages investment and knowledge in LANDesk solutions
  • Leverages data in existing HR information systems
  • Leverages investment in existing HR solutions
  • Reduces the time required to manage general HR processes
  • Is fully flexible—software control over processes enables their re-design in line with the changing needs of the organization
  • Improves perception of the HR department
  • Improves employee morale through more efficient and effective service delivery
  • Generates a detailed audit trail of HR activities.

LANDesk® Release Management Process Pack

LANDesk® Release Management Process Pack enables your organization to manage the introduction of new software and hardware releases into your IT infrastructure. The solution helps you manage the release process from start to finish and control the risk associated with any change process.

Enterprise Benefits

  • Supports the service lifecycle principles of ITIL® 
  • Promotes efficient handling of releases.
  • Enables tighter control by ensuring organizational procedures are followed through standardized processes.
  • Reduces risk and promotes IT continuity and availability.
  • Builds on investment in existing LANDesk solutions.
  • Helps minimize the business impact of software releases and upgrades.

LANDesk® Asset Management Process Pack

LANDesk® Asset Management Process Pack, in conjunction with LANDesk® Configuration Manager, delivers a total lifecycle approach to asset management from procurement, management, and change of IT assets through to their eventual disposal.

Enterprise Benefits

  • Aligns asset portfolios to organizational needs.
  • Avoids both over-purchasing and under-purchasing of expensive IT assets.
  • Streamlines interactions with change, incident, problem, and configuration management processes.
  • Uses IT asset management to realize more value more quickly from a configuration management database (CMDB) implementation.
  • Leverages the service lifecycle principles of ITIL® v3.
  • Reduces risk through standardization, proper documentation, and quick loss detection.
  • Increases accountability to ensure compliance.
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