Alleviate Service Desk Pressure

LANDesk^® Self Service helps organizations alleviate the pressure on their service desk by enabling employees and customers to log their own incidents, requests, and calls, as well as troubleshoot their own issues without reducing the quality and service of support.

Reduce Costs While Improving the End User Experience

By offering customers another way to log their incidents, you'll free up service desk resources. As a result you’ll see increased efficiency, lower support costs, and improved customer satisfaction by giving them the option of serving themselves.

With LANDesk Self Service you can:

• Give customers a way to interact with the Service Desk, 24/7/365 via the Internet
• Provide employees and customers with personalized, relevant information and publish announcements targeted to specific users
• Reduce the number of unstructured or incomplete incidents or requests logged by e-mail

Learn More

See how much pressure LANDesk Self Service can alleviate on your service desk. Contact your nearest LANDesk representative for more information on the benefits of empowering users to log and update their own incidents.

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