Download the Ovum Technology Audit on LANDesk^® Service Desk Suite v7.4

IT departments in medium-to-large organizations have long been faced with the increasingly complex task of provisioning IT services to business users via multiple IT teams or functions acting in unison to support business priorities. They are now, however, being squeezed by an increasing variety of business pressures and constraints that focus chief information officers (CIOs) on the need for effective ITSM, potentially through ITIL adoption.

Ovum reports that LANDesk^® Service Desk is a "process-driven ITSM solution for medium-to-large organizations that is strongly aligned to ITIL. It meets the core ITIL v3 processes out of the box, providing support for the full range of self-service, service desk, request, incident, problem, change, configuration, release, knowledge, asset, and human resource functions (which goes beyond ITIL), with full integration with the configuration management database (CMDB) and systems management tools. In Ovum's opinion, LANDesk Service Desk more than meets corporate requirements for an ITSM-enabling tool, with the solution also able to provide key functionality for non-IT functions, smaller organizations, or those wishing to start out on the journey to effective ITSM."

Download your copy of the Ovum Technology Audit on LANDesk Service Desk Suite v7.4 today.