Remote Control
Resolve Problems Inside the Firewall and in the Cloud
Download Trial Solve User Problems the First Time—Anytime, Anywhere
One thing is certain in the modern enterprise: computers break and users have problems. Every minute a user isn’t working increases the pressure on service desk staff. You need to solve user problems fast and the first time.
One of the quickest, most effective ways to analyze systems, resolve problems, reduce deskside visits and enable IT staff to do more with less is through the remote control capabilities found in LANDesk Management Suite. It enables IT to analyze computers, plan upgrade strategies, implement patch control for increased data security, and support users on demand, both inside the firewall and in the cloud.
An integrated console brings asset data, remote access and control features, remote monitoring, and software distribution together in a consistent interface that provides rapid access and control for each managed computer. This enables IT administrators to perform problem resolution, maintenance, and infrastructure development tasks quickly and easily from a single application.
Key Features and Benefits
- Console-based control over role-based rights—Centralizes management duties and boosts productivity.
- Application-layer agent—Improves performance and prevents conflicts.
- In-the-cloud management—Enables you to perform maintenance anytime with remote wake, remote reboot, and remote application launch abilities.
- Integrated chat, bidirectional file transfer, and automatic session logging—Helps you rapidly resolve problems and create reports and full audit trails.
- Browser-based support—Lets you resolve issues anywhere on the network from any computer with a browser.
- Platform flexibility—Lets you use the platform of your choice–Mac or PC–to remotely manage any system without having to jump from console to console.
"The fact that LANDesk matched our strict criteria perfectly clinched the deal. We now had a solid remote control platform and could manage all endpoints outside the corporate network efficiently and securely for the very first time. We consider LANDesk an extension of our own team, a true partner who can support our goal to resolve issues before they come anywhere near the service desk."
—Celsus Joseph, Desktop Manager, Wates Group