The One-Stop Service Request "Shop"

LANDesk® Service Catalogue is a Web-based, one-stop shop for employees or customers to submit their own requests for software, hardware, and services.

Users are presented with a graphical list of live services, complete with an image and description, plus any other data IT wants to publish. Users can easily find the service they need, either by scrolling through a list or via a key word search, much like browsing an Internet retail site.

Live services are published to users depending on what they are allowed to see and request, so the list of services changes depending on who is viewing it. And the solution gets even smarter. Each time users see their list, the system excludes any services they already have, unless it's a service that can be requested many times.

For the service desk, this means that only valid requests are received so your service desk staff won't waste their time. By the same token, if required, analysts selecting services for users can override viewing and request restrictions.

LANDesk Service Catalogue enables you to:

• Offer 24/7 service request capability
• Reduce service desk costs by encouraging self service
• Monitor usage volume per service for informed planning of future needs
• Ensure service desk staff remain productive
• Improve the user experience and customer satisfaction

Learn More

Discover what LANDesk Service Catalogue can do for you. Contact your nearest LANDesk representative.